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Q: I can't change the way OUI sorts my message
threads, i.e: it sorts them Last to First, and I'd like the order reversed,
or sorted by Subject or From. I selected newsgroup | configuration,
and that portion of the dialog box is grayed out.
A: That box, within the newsgroup configurations
dialog box is an indicator only, and changes can not be made there.
To change the sort order, Right Click on the list of message threads,
mouse over "Sort" and select your sort criteria.
Q: I'm thinking of upgrading to Windows XP. Will
I still be able to use OUI?
A: You bet! OUI is a 16 bit program, which means
it still runs on win 3.x. (That is important, because there a
lot of computers connected to the Internet still, running older versions
of Windows). However, due to the skill of the program's engineers,
and a little bit of luck in how Microsoft has built their later versions,
OUI has worked with most installs of each Windows operating system.
We have tested OUI with Windows XP Home and XP Professional,
and have found no problems.
What we do suggest is that you opt
for XP Professional, as it is the better of the two new options. Also,
we suggest that you install OUI and run it. If it works, leave
it alone. If you have any problems with OUI running in XP, call
up the Software Compatibility Wizard, and set OUI to Windows 95
mode. This should cure any problems that you might have.
Q: I think I have discovered a
Y2K+1 bug in OUI. Email and newsgroup messages received
fro another OUI user or messages I send and save a copy
of seem to show a date of xx/xx/1901 and are threaded to
the bottom of the message list.
A: Yes, it is indeed a Y2K+1 bug. Note
that it only effects OUI to OUI users and saved messages.
The message header is written correctly and shows up just
as it is supposed to on other software. Since we have no
one working on future versions of the 16 bit version of
OUI, we have contracted out a fix for this minor problem.
We can't tell you when, or if, a fix will be available
for this problem.
Q: I notice that a number of
people's addresses in newsgroups are changed; e.g.
bobl@nospam.wind2.com with a note to remove the 'nospam'
part in any replies - so, if a spammer picks up your
address from a newsgroup, it will be incorrect and you
won't receive any spam messages. What's the trick to do
this?
A: All you need to do is change your
e-mail address in the "Primary E-mail Address:"
textbox of the "User Information" dialog box.
To get to this dialog box, select File|User Information
from the OUI main menu. Then, change it to anything you
wish. Lastly, change your newsgroups' sig files so that
they tell whomever is reading your message that they will
need to edit the return address before sending a reply to
you.
(added information:)
By way of correction to the above, which is what you see
in help files all over the Internet, OUI user John Moreno
offers the following "more correct" way:
The address
<bobl@nospam.wind2.com> may belong to someone else,
<bobl@nospam.wind2.com.invalid> can't.
The top level domain ".invalid" has been
reserved and is guaranteed to never be
issued to anyone (per RFC 2606).
The current USEFOR drafts says that the From must be
either one that
the poster is authorized to use, or end in the top level
domain
".invalid".
Since ".invalid" is guaranteed never to be
deliverable, programs (mail
or news readers, dns or smtp servers) can check for it
and reject it at
that point without handing it off to someone else (in the
case of mail
and news readers this means that the user is informed
before any
network traffic is generated).
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Added 1/01/00
Q: Since Jan. 1, 2000, e-mail
messages I send have not had the correct date (or appear
to have no date at all. E-mail I receive from other OUI
users has a date of DD/MM/00, and these messages thread
to the bottom of the received messages list view.
A: OUI was bitten by the Y2K Bug.
Unfortunately, our Y2K testing wasn't as good as it
should have been. Fortunately, a patch was easy. On our
main web page, at www.ouisoft.com
we have posted a small zip file called y2kfix.zip. It
contains two dll files and a readme.txt file. Downloading
and installing per the instructions in the readme.txt
file should correct the problem.
Two further observations about this Y2K
problem:
1. These bugs should be fixed for most
users now. This bug still exists for some international
users. This can usually be worked around by setting your
system/ short date style to a different format,
preferably with a 2-digit year instead of a 4-digit year.
This can be done in the Windows Control Panel Regional
Settings Date tab.
2. We have applied the Y2K patch to a
new release version of both the Timed Trial Edition and
the registered Pro version. Version 1.9.2 contains the
bug fix and no other improvements. If you have
applied the bug fix files, you do not need to download
v1.9.2. If you have downloaded v1.9.2, you do not need to
download the bug fix.
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Q: I have been using CompuServe
for a few years and would now like OUI to be able to
download my CompuServe mail. Can I do that?
A: Yes, but you have to specify a
Mail-Only password (GO POPMAIL and follow the prompts to
change the settings for your mailbox). Once you do that,
you will be able to access your mail using OUI, or any
other POP3 reader for that matter. Your username is your
PA (for example, EPulliam), and your password is what you
specified -- not your CompuServe account password.Note
that CIS Pop3 mail uses a special Virtual Key encryption
of your password to access the server. In Compuserve,
download V32SETUP.EXE for Virtual Key setup guidance.
Update July, 1999:
HERE ARE THE LATEST CHANGES TO
COMPUSERVE MAIL, EFFECTIVE JULY 20, 1999
(Cut & pasted [and edited] from
their e-mail to members)
The new changes to POP3 are:
1 - There will only be one domain!
Your POP3 address (@csi.com) will now
be the same as your CompuServe address (@compuserve.com).
Only the domain is changing, your Personal Address (PA)
will stay the same. The @csi.com domain will be active
for a minimum of two years. During this time any mail
sent to @csi.com will be directed to your @compuserve.com
mailbox. We recommend that during this two-year period
that you notify your contacts of your new e-mail address
(GO MYADDRESS) and update any printed material that
displays your e-mail address.
2 - You will be able to maintain one
mailbox with two views! This allows you to access your
mail through either the CompuServe Classic client or a
POP3 client.
3 - You will be able to change your
Personal Address (PA), (GO MAILSET)!
4 - There will be no need to turn-on
redirection of mail from your CompuServe account to your
POP3 account!
5 - 10MB message size limits will be
supported for sending and receiving from the Internet,
and member to member! Starting today, if you have a POP3
account and are on NewMail, you have the opportunity to
"preview" some of these changes. If you would
like to preview the new POP3 environment, you will need
to change your POP3 client settings to:
Incoming: pop.compuserve.com
Outgoing: smtp.compuserve.com
Email Address: "user"@compuserve.com (where
"user" is either your Personal Address or your
CompuServe User Id, such as 12345.678)
.-----------------------------------------------------------------------------------------
Q: I have a Microsoft
IntelliMouse and would like to use the center wheel for
scrolling in OUI. Is there any way that this can be done
in OUI?
A: OUI doesn't directly support that
feature of the IntelliMouse, but you can gain that
funtionality in OUI by getting a shareware utility called
Flywheel. It is currently $10 and can be found at
www.plannetarium.com
UPDATED 10/15/00
An alert OUI user tells us that
Flywheel is an orphaned product, and its
author/distributor is out of business. The program may
have been converted to the public domain, or may be under
a freeware license. We will attempt to check on this, and
post any answers we find.
The Logitech wheel mouse does work well with OUI.
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Q: Where can I find a list of
public news servers?
A: Go to
http://www.geocities.com/SiliconValley/Pines/3959/usenet.html
and you will find several lists of public news servers.
Or, go to www.yahoo.com and search using the following
words: "public access usenet sites".
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Q&A's as of August 8, 1998
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Q: A strange thing has happened
with one of my mailboxes. The icon has a "7" in
the lower right corner. This indicates I have 7 unread
messages. But in fact I have only 6. I have closed OUI
several times and restarted it. But it still insists I
have 7 messages.
A: This is a known bug. There probably
is another new message that you can't see. The first
thing to try is to exit out of OUI and delete all of the
.cdx files from your OUI \\data directory. Then restart
OUI. If you still have the same problem, please do the
following:
When you are viewing the Messages list,
just do a search without putting anything into the search
criteria fields. In other words, click on the mail icon
where this problem is occurring, click on the Messages
button, open the Search dialog by clicking on the Search
button, and then click on the Search button that is in
the Search dialog. You will then see a list of all the
messages in OUI's database for that mailbox. (You can
also do this in newsgroups.) Then look through the list
for one that hasn't been read yet and double-click on it
to view it.
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Q&A's as of February 28, 1998
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Q: My ISP's servers require me
to enter a username and password every time I access any
of the newsgroups on their news server. I found the place
where to put the username and password, and they are now
working fine, but OUI is now also sending the username
and password for the alt.oui.support newsgroup on
news.privatei.com!. How can I fix this?
A: Go into the Settings dialog for that
newsgroup and click on the Advanced Options button. Then
click once on the "Override News Group... "
checkbox. Now, remove any text from the username and
password fields.
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Q&A's as of December 29, 1997
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Q: I tried to use the '2-pass'
mail system in OUI, but OUI told me that my mail server
doesn't support the '2-pass' system. What does this mean?
A: The 2-pass mail system that OUI uses
is called UIDL. It allows the software you are using
(OUI, in this case) to download e-mail headers first so
that you can decide whether you wish to download the
header's full message. UIDL is probably the most common
'2-pass' mail system available on mail servers and it is
the only one that OUI is currently able to communicate
with. If the mail server at your Internet Service
Provider (ISP) doesn't use UIDL, then OUI will not be
able to use the 2-pass system with your mailbox/mail
server. In this case, OUI will tell you this with an
error dialog and will then disable the 2-pass system for
subsequent online sessions.
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Q: I have a mail server that
supports the UIDL '2-pass' mail system, but OUI has
disabled the "Use 2-pass - downloads message headers
first" feature in my mailbox's settings. How can I
re-enable that feature in OUI?
A: Just type the mail server's name in
the "POP Server:" text box and the option will
become enabled.
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Q&A's as of November 26, 1997
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Q: My Spell Checker doesn't
work anymore. How do I get it working again?
A: First, make sure that you have it
enabled in OUI. To find out, select
Configuration|Environment from the main menu. Is the
"Check spelling automatically before sending"
option enabled (ie. 'checked')? If it isn't, then click
on it and the spell checker should now work. If it isn't
enabled and it is grayed out, its possible that you are
missing the spellmst.dll file (55,040 bytes) that should
be in the main OUI directory. If it isn't in the main OUI
directory, please check your hard drive for it. If you
find it somewhere else, copy it to your main OUI
directory and then start OUI. That should fix it.
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Q: I can't get the workgroup
part of command line parameters to work correctly. I have
created a workgroup called "daily". I have set
the command line to read "c:\\oui\\ouistart.exe
/wg:daily /new". When I start OUI from this command
line, it performs a NEW pass for all subscribed
newsgroups--not just for those in "daily". I
have tried reversing the order of the arguments to no
avail. Why are ALL of my newsgroups being accessed when I
just want to access the newsgroups in my
"daily" workgroup?
A: This is usually caused by a
case-sensitive issue. The names of workgroups are
case-sensitive, meaning that if you create a workgroup
called "Daily", then it is different than one
called "daily". Therefore, please make sure
that you are using the exact name (ie. spelled correctly
and same case) of the workgroup in the command line. So
in this example, try using the following command line:
"c:\\oui\\ouistart.exe /wg:Daily /new". Also,
workgroup names that have a space in them (eg.
"Daily stuff") cannot be used in the command
line.
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Q: I have a .jpg file in my
download directory that contains a space in its filename.
I can't view it or delete it in Windows 3.1 or DOS. I
don't have Win95, so what can I do?
(revised 1/1/2000)
A; In either a dos shell or file manager rename using
a questionmark to substitute the space.
As in "Oh shoot.jpg": ren oh?shoot.jpg
goodshot.jpg
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Q&A's as of August 8, 1997
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Q: I just lost one of my .dbf
(or .fpt) files - I have a backup from yesterday, but I
have no idea how to restore it.
A: You will need to exit out of OUI and
delete (from the OUI \\data directory) the set of data
files that correspond with the lost file. For example, if
the address.fpt file is missing, you will need to delete
the address.dbf and address.cdx files. Then, copy the
backed-up copies of the lost file's data set (except for
the .cdx file) into the OUI \\data directory and rename
them so that they have the correct filenames. Continuing
with the address.fpt example, you would need to copy and
rename the address.dbf and address.fpt files, but not the
address.cdx file. Now start OUI. OUI will then create a
new .cdx file and everything should run fine now.
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Q&A's as of August 8, 1997
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Q: How can I change the default
news server?
A: First, select Configuration|Login
Options from the main menu. Next click on the "News
Servers..." button. Then select "Default"
from the drop-down menu. The Default Connection Options
dialog should now appear. Enter the new news server name
into the NNTP Server textbox and enter any other
information that is required by the new news server. Then
click on OK and OK again.
Next, you will need to reset the High
Message Number (HMN) for each of your newsgroups that
used to be on the old default news server. (If a
newsgroup is located on another news server, such as the
alt.oui.support newsgroup, its HMN doesn't need to be
reset.) The HMN should be reset either to 1 or to a
negative number such as -200 (meaning that the last 200
messages or headers will be downloaded the next time you
visit that newsgroup). See the next Q&A below to find
out how to reset the HMN.
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Q: How do I reset the High
Message Number (HMN) in a newsgroup(s)?
A: You can either reset one newsgroup's
HMN, or all newsgroups' HMNs.
A. One newsgroup - To reset a single
newsgroup's HMN, right-click on that newsgroup's icon and
select the Configuration item from the little pop-up
menu. Then, enter a 1 in the High Message Number box (if
you want to download all headers/messages in that
newsgroup), or enter a negative number, such as -200 (if
you want to download just the last 200 headers/messages
in that newsgroup)
B. All newsgroups - To reset all of the
newsgroups' HMNs, select Configuration|Newsgroups... from
the main menu, click on the "Defaults" button,
enter the HMN value that you wish to use [see (a) above]
into the High Message Number box, and then click on the
Global button to the right of the box. All of your
newsgroups will now be using the value that you entered.
If there are newsgroups you wish not to be reset, you
will need to manually change their HMNs [see (a) above]
back to what they were before you reset them, so you may
want to write down their values before resetting the HMNs
globally.
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Q: When I try to run OUI I get
a GPF while it is integrating the data from a previous
online session. How do I fix this?
A: Please exit out of OUI and go into
OUI's \\data directory with Win3.x's File Manager or
Win95's Explorer. If OUI crashed during the integration
of *e-mail* data, then move the icapture.tmp file to
another directory. If OUI crashed during the integration
of *newsgroup* data, then move the ocapture.tmp to
another directory. Now restart Windows (close down any
open applications first) and then restart OUI. OUI should
open correctly after going through crash recovery.
To view the information in the .tmp
file that you moved to another directory, just open it in
a text editor/viewer. OUI crashed during the integration
of this file because there was something in the file that
OUI could not understand. In order for us to fix it, we
will need to see the whole .tmp file, so if you can,
please send it to support@ouisoft.com.
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Q: I'm trying to subscribe to a
newsgroup called 'flash', but OUI won't let me subscribe
to it. How can I do it?
A: OUI won't let you subscribe to a
newsgroup that has only one word, but you can fool OUI by
typing in something like 'flash.newsgroup', click on the
Subscribe button (which will take you back to the
Configure Newsgroups dialog), select the newly added
newsgroup from the list, click on the Settings button,
and then change the newsgroup's name to 'flash' in the
"Full Name:" text box. That should do it.
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Q: I have two connections
existing in dialup networking. Somehow, OUI is now
connecting to the wrong connection. How do I change
connections in OUI?
A: You can't do this from OUI, but you
can it from Win95 itself. Click on the Win95 START
button, select Settings, select Control Panel,
double-click on the Internet icon, choose the Connection
tab, and then select the connection you want to use in
the "Use the following Dial-Up Networking
connection:" drop-down box.
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Q&A's as of March 20, 1997
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Q: Are there any security
problems if I download a file attachment? Are there any
security problems if I click on a URL hotlink in a
message I've downloaded?
A: We see two possible danger spots
when using OUI (or any other communication application),
unless you take some precautions:
(1) File Attachments - running any file
attachment that you aren't familiar with is dangerous! If
you don't know the person who sent the attachment to you,
don't run it. If you do know the person, make sure they
know what the attachment does. Always run an up-to-date
virus scanner on any file attachment you receive in
e-mail, from newsgroups, from ftp sites, and/or from web
sites.
(2) URL Hotlinks - Clicking on a URL
hotlink in OUI will cause your web browser to open and go
to that URL on the WWW. In theory, the web server
associated with that URL may then be able to access your
computer through features such as ActiveX and Java. If
there are executable files containing viruses on that
server and you run one from the web page, it's
conceivable that the virus could affect (or infect) your
computer even though the virus isn't located locally on
your computer. Even if you don't run an executable on
that web page, just the fact that you are connected to
another computer can be a scary thought. Best rule: Only
visit well-known URLs with good reputations!
[NOTE: Neither of the two dangers
mentioned above are *caused* by OUI. OUI is just one of
many possible communication mechanisms that will allow
you to download a file attachment (but won't run it
unless you decide to do so) or opens your web browser so
that it can go to a specific URL. The actual security
issues need to be implemented in the web browsers (since
they 'run' the Java scripts and ActiveX) and the
operating system itself (eg., Windows 3.1, Win95, Win98
or Windows NT).
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Q&A's as of February 12, 1997
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Q: In the \\oui\\data
directory, there is a file with the name 'message.fpt'
which seems to be growing indefinitely. It is now about
6MB and has put on about 500kb in the last week. What's
the purpose of this file and how can I put it on a diet
before it eats up what space I have left on my disk?
A: The message.fpt file contains all of
your messages. Do NOT delete it. When you delete messages
in OUI, the messages are not yet physically deleted from
the database until the database files are 'packed'.
Packing, in terms of databases, means that the deleted
messages will be physically removed from the database
files and then they will be compressed (this is not the
same as compressing/archiving files into .ZIP or .ARJ
format). A packed database file will always be smaller
than it was before the packing. How much smaller depends
on how many messages were marked for deletion. This is
normal for any database file, whether it be in OUI or
another database application.\par \par In OUI, this
packing (of the MESSAGE database files) occurs once every
30 closures of OUI. Some of the other database files in
OUI are packed twice during this 30-day cycle since they
are usually smaller and will take less time for the
packing process.
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Q&A's as of January 17, 1997
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Q: How can I cross-post a
message to more than one newsgroup?
A: When you are in the Compose Window
(either replying to a message or composing a new
message), click on the Internet Header button (it looks
like a dark hand over a piece of paper). Then click on
the ellipse button to the right of the
"Newsgroups:" text box. You can either select
the newsgroups from the "Subscribed Group" list
(newsgroups that you have already subscribed to), or
enter a newsgroup into the "Additional Groups"
text area. When you have finished selecting newsgroups,
click on the OK button.
Note: There is currently no way to
cross-post newsgroup *files* in OUI, only messages.
Please note that crossposting of messages MAY be a
violation of some Usenet newsgroup's charters. Read the
groups Frequently Asked Questions and charter of the
newsgroups before cross-posting.
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Q: How can I edit the
dictionary files that are used by the SpellChecker?
A: First of all, you can't modify the
main dictionary files. You can modify only the dictionary
files that you have created. The default dictionary file
that you create when you add words to the SpellChecker is
called PRIVATE.DIC. There is currently no way to edit a
word that you have added, but you can work around this by
removing the word and then adding it again with the
correct spelling. To edit the dictionaries (ie. remove
words), you'll have to first misspell a word in either
the Compose or Reply window and then click on the
SpellChecker (ABC) button. Doing this will open the
SpellChecker dialog box. Next, click on the Options
button. Then click on the dictionary that you want to
edit (usually the PRIVATE dictionary since that is where
the words are added when you add words). Then click on
the Edit button. Now you can look through the list of
words and remove any that you don't want.
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Q: How can I view an
attachment?
A: First, select the newsgroup or
mailbox that contains the message/attachment. Next, click
once on the Messages button. Then, find the message in
the Messages List and double-click on it (messages with
attachments will have a green paperclip icon next to
them). The message viewer window will then appear. If the
message has a decoded file attached to it, you will see
an Attachments box in the upper-right corner of the
message viewer window. Click on one of the attachments
listed (if there are more than one listed) and then click
on the Launch button to view it. NOTE: The Launch button
looks like a rocket ship.
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Q: I double-clicked on a
message that has an attachment (denoted by a green
paperclip icon), but there isn't an Attachments box in
the upper-right corner of the message reader window
and/or the Launch button is grayed out.
A: The file that was attached to the
message has been deleted from your hard drive. If OUI
can't find the file on the hard drive, you can't launch
it.
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Q&A's as of December 28, 1996
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Q: How can I create a newsgroup
without having to add the news server that it is located
on?
A: This can be done by following the
steps below (the [ficticious] alt.widget newsgroup on the
[also fictictous] news.gizzmo.com news server is used as
an example):
1. Select Configuration|Newsgroups from
the main menu.
2. Click on the Add button.
3. Enter the name of the newsgroup into
the "Search or Specify:" box. For example,
enter alt.widget into the box.
4. Click on the Subscribe button.
5. Click on Close and then Close again.
6. Right-click on the newly created
newsgroup icon and select Configuration from the little
menu that pops up.
7. Click on the Advanced Options
button.
8. Enable the "Override News
Server" checkbox and enter the news server (where
your new newsgroup is located) into the "NNTP
Server:" box. For example, enter news.gizzmo.com
into the box. Click on OK.
9. Click on OK again.
10. Click on the Close button.
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Q: Why can't I get a list of
newsgroups from the news.gizzmo.com news server (the
fictictious newsgroup used in the above question)?
A: The news server is not public.
Therefore, if you try to subscribe to newsgroups besides
the newsgroups that the administrator has configured for
public access, you will not be able to access them.
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Q&A's as of November 25, 1996
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Q: I just downloaded a couple
of messages, but the integration process took a couple
minutes. Why did it take so long?
A: This is a function of the size of
your OUI databases. The larger the database, the longer
it will take OUI (or any other database program) to
integrate the newly downloaded data. Also, how long has
it been since you ran the defrag utility? You might want
to get in the habit of doing this every 30 days or so.
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Q: Let's say, I configured
newsgroup A to do a two-pass (ie. download headers
first). Then in the agents, I configure an agent to look
for a few words, such as "video CD", and tell
agent to MATCH ANY of the words, and DOWNLOAD found
messages. I configure another agent for "card
sale" and told the agent to IGNORE these headers
when found. My question is, if a subject is "video
card for sale", will OUI download or ignore it?
A: The IGNORE task agent takes
precedence over all the other task agents, so a
"video card for sale" subject would be ignored.
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Q: I never use the FINGER
function (or, my ISP doesn't support FINGER commands). I
would like to remove the FINGER icon from the main
screen. Right clicking on the icon doesn't offer a delete
function. How do I make this icon disappear?
A: The best way to disable this
function, and remove the icon from the screen, is to exit
OUI, then rename the file \oui\scripts\oui\finger.dll to
...\finger.sav. This can be accomplished in program
manager or Windows Explorer. You can re-establish the
feature by renaming it back to \finger.dll
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Q: There is no delete option
when I right click on a mailbox icon. How do I delete a
mailbox I no longer want to monitor with OUI?
A: To delete a mailbox, select
Configuration|Mailboxes from the main menu bar. Then, in
the list of mailboxes, single click on the mailbox you
wish to delete and click on the Remove button.
-------------------------------------------------------------------------------------------
Q: OUI hung on me today, with
the message:
Codebase Error:
#-70
#90621
Reading file:
File4ReadError
C:\OUI\DATA\MESSAGE.FPT
How do I fix this?
A: Please exit out of OUI, and then
delete all of the *.cdx files from the \oui\data
directory. Then restart OUI. If you still get the same
error message, it means that the message.fpt file has
become corrupted. You will need to again delete the *.cdx
files, then restore the message.fpt and message.dbf,
files from your latest backup.The backup files made
automatically (if enabled) by OUI are called mbackup.fpt
and mbackup.dbf.
If you don't have a backup of these
files, your previously downloaded messages are toast
(sorry, but that's why you should always allow OUI to do
regular backups when it closes down [see the help
files]).
If you do not have backups of these
files, move (or delete) the message.fpt, message.dbf and
message.cdx files from the \oui\data directory. After
doing this, OUI should be able to open correctly, but you
will no longer be able to access any of your previously
downloaded messages.
----------------------------------------------------------------------------------------------------
Q: In OUI's Agent, there is an
option to tell OUI to look in the "TO" field
for a string, but I can't get it to work.
"FROM" is always active and "TO" is
always grayed out. How do I get the "TO" option
to work?
A: "TO" is not available in
Agents, when applied to a NEWSGROUP, since a newsgroup
message is not really sent to a person. It is sent to the
newsgroup itself. By using OUI's threading technology,
OUI makes it LOOK like a message is being sent to an
individual.
In e-mail messages, the message IS
being sent to a real person, so the "TO" option
is available. OUI realizes that it can not filter for
"TO" in newsgroups, and therefore the option is
disabled for Agents applied to newsgroups.
------------------------------------------------------------------------------------------
Q&A's as of November 5, 1996
--------------------------------------------------------------------------------------
Q: If I have a
suggestion/comment about OUI or your company, will you
listen?
A: You bet we will! We believe that
listening to you, our customers, is the only way to know
exactly what you want in a product.
-----------------------------------------------------------------------------------------
Q: What if you didn't listen to
the customers?
A: Everybody involved would have a
major problem. Why??? Well, if we didn't listen, we
wouldn't know what features you want to be implemented in
future releases; if we put in our own features, many of
you might not purchase the product. If you don't purchase
the product, we don't make money. If we don't make money,
we can't develop more products for you. Simply stated,
"Everybody loses in the end." We will listen.
-----------------------------------------------------------------------------------------
Q: If my computer crashes while
OUI is open, what should I do?
A: First, try to close down OUI and any
other open application in the application's normal way.
If this is not possible (for example, if the whole system
freezes), try to close down your Windows system (eg.,
Windows 3.1, Windows 95, etc) by following its
instructions. If this is also not possible, you will need
to reboot your computer.
After your computer, operating system,
and Windows system have restarted, run a disk scanning
utility such as ScanDisk or Norton's Disk Doctor on the
disk drive where OUI is located (usually the C: or D:
drive). Note: Some disk scanning utilities will require
you to exit to DOS before running the utility. Allow the
disk scanning utility to fix any errors it may find.
Then, delete all the .cdx files (*.cdx) from the
\\OUI\\DATA directory. Finally, restart OUI. If it opens
correctly, you're back in business! If it doesn't, please
see the rest of this FAQ file for a specific remedy for
the existing problem. If you can't find the remedy here
in this file, please contact our tech support personnel
and tell them exactly what errors you are seeing.
In the event that a remedy cannot be
found, you may be asked to reinstall OUI. This will often
remedy the situation if it isn't database related.
-----------------------------------------------------------------------------------------
Q: If I am receiving crashes,
GPF's, and/or Application Errors, what type of
information will the OUI Tech Support personnel need to
help me with the problem?
A: We will initially need the following
information:\
1. Do you have FILES= set to 70 or
greater in your CONFIG.SYS file? If so, how many? If not,
please set it to 80. (Note: Even if you are using Win95
or WinNT, this setting has to be set to 80 or more since
OUI is still a 16bit application.)
2. How much available conventional
memory do you have? To find this, type 'mem /c' at the
DOS prompt (without the quotes). This will display
information about the amount of used and free memory on
your computer. We need to know what it says for
"largest executable program size". OUI may have
problems when run on a computer that has less than 570k
of free conventional memory (before starting \par
Windows)
3. How much total RAM do you have in
your computer? Common amounts include 4mb, 8mb, 16mg,
etc. OUI will have problems if you have less than 8mb of
RAM, and may have problems if you have less than 16mb.
4. Do you have a Windows swap file? If
so, how large is it? Is it temporary or permanent? If you
have Win95 or WinNT, is Windows managing the swap file
for you?
5. Did you have other applications open
at the time the problem occurred? If so, approximately
how many? Please see if the same error(s) occur if you
close all other applications besides OUI.
6. Are you using any third party memory
management programs such as QEMM or NetRoom? If so, are
you running in the Stealth or Cloaked mode? Both Stealth
and Cloaked modes hide resources from your applications.
When this happens, problems can occur.
7. Are you running any disk compression
software? We have found that some problems occur when
used on disk drives that have been compressed.
8. If you are having video problems, or
if the error messages mention your graphics driver (e.g.,
1024_768.drv), please make sure you have the latest
(newest) version of your graphics card's video drivers.
Contact the manufacturer of your video card for
information regarding the latest driver version.
9. Which Windows environment are you
using? (e.g., Windows 3.1, Windows 95, Windows 98,
Windows NT, etc.)
-----------------------------------------------------------------------------------------
Q: Should I keep a backup of my
OUI data?
A: Yes! In any application where you
save data, you should always keep a recent backup of your
data. This includes OUI. If your computer crashes while
OUI is open, your data may become corrupted. Even if some
other application crashes your system, your OUI data is
vulnerable due to the complexities of database files. You
should periodically back-up your OUI data (everything in
the \\OUI\\DATA directory) to prevent a major loss of
your valuable data. Our free OUI Scheduler utility allows
you to do this backing-up effortlessly.
-----------------------------------------------------------------------------------------
Q: I am using the
news.compuserve.com news server and I am receiving the
"Newsgroup does not exist" error message.
What's wrong?
A: This is caused by the automatic
switching of news servers that occurs when you access the
news.compuserve.com server. When you access this server,
you are routed to one of CompuServe's news servers. Not
all the news servers will have the same newsgroups
located on each server. So, if you are first routed to
one news server, and the next time you go online you are
routed to a different news server, the second news server
might not have the newsgroup you want. To fix this, use a
specific CompuServe IP address (shown in the next answer
below) instead of the 'generic' news.compuserve.com, OR
get another Internet Service Provider (ISP).
UPDATE: November 17, 1999
Compuserve has recently
re-built their news servers, and, according to them as
well as reports from our users, their new server (or
servers) are synchronized. Note that you can only use the
news.compuserve.com news server if you dial in through a
Compuserve "node". You may not dial in to your
local ISP, then use OUI to access their news server. This
is not a bug in OUI, it is a limitation Compuserve has
placed on their server. Also, if you use the new
Compuserve 2000 service, your only option to access news
groups is their software. Again, that's the way they
designed their service.
-----------------------------------------------------------------------------------------
Q: Why do I get a message
saying "The message doesn't exist" when using
one of the CompuServe news servers, or when using
news.compuserve.com as the news server?
A: We have had other reports of
information not being downloaded on the CompuServe news
servers. This is due to the over-crowding that is
occurring on the CompuServe news servers as well as the
fact that the CompuServe news servers are not closely
linked to each other. In other words, information that
appears on one server may or may not eventually make it
to the other servers. The best advice we can offer is to
experiment among the CompuServe IP addresses until you
find the one that works best for you. Here is a list of
known CompuServe IP addresses (several of these were
provided to us by our users).
These are new (to us) as of February
28th. They may or may not be 'modem pools'. We haven't
tested them.
If these still don't work reliably for
you, you may want to get a new Internet Service Provider
(ISP)
UPDATE: November 17, 1999
The Compuserve upgrade
mentioned above should have eliminated this problem as
well.
---------------------------------------------------------------------------------------
Q: Where can I find a new ISP?
A: The best place to find out about
ISPs is through word-of-mouth. Ask your friends and
coworkers; they may have experience with some of the ISPs
in your local area. If not, consult your telephone
company's Yellow Pages or White Pages. Also, the
following web page is a database that lists over 3000
Internet Service Providers. The list can be searched by
name, domain name, country, state, area code, etc.
http://thelist.iworld.com/
---------------------------------------------------------------------------------------
Q: I am getting multiple
Codebase -935 errors in OUI. Now I can't do anything in
OUI.
A: This Codebase error means that there
is either a corrupt or missing .fpt file. Please make
sure you have the following .fpt files in your
\\oui\\data directory:
actions.fpt\
address.fpt
catalog.fpt
message.fpt
object.fpt
If one of them is missing, you will
need to delete its corresponding .dbf file in the same
directory. For example, if actions.fpt is missing, delete
actions.dbf. Then, delete all the .cdx files, reboot
Windows, and then restart OUI.
If all the above .fpt files are there,
then one or more of them is corrupted. To find out which
one, move it and its corresponding .dbf file to another
directory. Then delete all the .cdx files, reboot
Windows, and restart OUI. If OUI runs fine, then you
found the bad .fpt file (the last one you moved). If you
still have the problem after moving the .fpt and dbf
files, move them back into the \\oui\\data directory and
move another pair out, repeating the steps in this
paragraph. Keep doing this until OUI works correctly.
This error may be a bug in OUI, we are
still studying it. It may also just be a problem inherent
in creating a database based on downloaded data, which is
subject to corruption due to such things as line noise.
We will continue to explore each reported example of this
behavior in OUI, and will attempt to improve it in a
future version. In the meantime, following the
instructions below may keep it from happening again.
[Note: MOST USERS WILL NOT HAVE
TO FOLLOW THE FOLLOWING INSTRUCTIONS. THIS IS ONLY FOR
THOSE FEW USERS THAT ARE EXPERIENCING REPEATED Codebase
ERRORS.]
In Windows 3.x, you'll need to change
the 'working directory' in the OUI icon properties to
your data's path. Open the Program Group in which the OUI
icon is located and click the OUI icon once. Then, press
the "Alt" "Enter" keys. The
"Working Directory" is the third box down.
Change that box so that it shows the path to your data.
If your data is in the default directory, it will be
"c:\\oui\\data".
In Windows 95/98 or Windows NT, you'll
need to change the 'Start in' directory in the OUI icon
properties to your data's path. First, if you don't
already have a shortcut icon for OUI, right-click on
either OUISTART.EXE or NAV20.EXE in Explorer (NAV20.EXE
won't display the splash screen) and then select Create
Shortcut. Next, drag the shortcut from Explorer to your
Win95 desktop. Now that you have a shortcut for OUI,
right-click on the Shortcut, select Properties, and then
click on the Shortcut tab. Change the "Start
in" directory so that it shows the path to your OUI
data.
----------------------------------------------------------------------------------------
Q: I just opened OUI and now I
don't see my newsgroup icons! How can I get them back?
A: Please try the following:
1. Exit out of OUI.
2. Go to your OUI \\DATA directory
(usually \\oui\\data) and delete all the files with a
.CDX extension. These are the indexes for the databases
and they will be rebuilt by OUI the next time you are
able to successfully launch the program.
3. Run Scandisk or Chkdsk /f to make
sure there are no disk level problems. If Scandisk or
Chkdsk find any problems, please let them repair the
problems before continuing.
4. Try to run OUI again.
5. If you still don't see your
newsgroups, you may be able to use the backups for the
OBJECT.* files to recover them. To do this, exit out of
OUI and delete all the files with a .CDX extension in
your OUI \\DATA directory. Then find the OBJECT.DBF and
OBACKUP.DBF files. OBACKUP.DBF is a backup file for
OBJECT.DBF. Move, rename, or delete the OBJECT.DBF and
then copy OBACKUP.DBF to OBJECT.DBF. Next, you will need
to use the same process to replace the OBJECT.FPT with
its backup file, OBACKUP.FPT. Move, rename, or delete
OBJECT.FPT and then copy OBACKUP.FPT to OBJECT.FPT.
6. Then try to run OUI.
----------------------------------------------------------------------------------------
Q: When I send a message, I
don't see my 'signature' at the bottom of the message.
Why?
A: The 'signature' will not be appended
to your message until the message has been sent/posted
online. You will only see the signature if you download
the message.
---------------------------------------------------------------------------------------
Q: I have set the radio button
in this newsgroup to save outgoing messages, but don't
see them in the message window after sending them. Where
have they gone?
A: Your saved messages are with the
"Messages you have previously read" messages in
the Messages list for the newsgroup. To see them you can
use the Search feature to search your messages for the
ones that are from you. These messages will be kept for
the number of days that you have indicated in the
"Days to Hold Msgs" option for the newsgroup.
----------------------------------------------------------------------------------------
Q: I just downloaded the
newsgroup list from my news server, but the list only
goes down to the "r"s, in other words, it ends
at rec.arts.bonsai. Where are the rest ("s"
through "z") of the newsgroups?
A: If you are using Windows 3.x or
Workgroup for Windows 3.1x, this is a limitation of the
Windows list box. All of the entries are in the list, but
they can not all be listed in the box. You should be able
to use the "Search or Specify:" feature to
search for all of the items in the list. This has never
been reported to be a problem with Win95/98
----------------------------------------------------------------------------------------
Q: I moved OUI from my C: drive
to my D: drive last night, but now OUI can't find its
data files.
A: This is normal behavior with a
database program. When you move the program, you will
also have to update the [Paths] section of the NAV20.INI
file to reflect the new location of your OUI\\DATA files.
First, exit out of OUI. Then open the NAV20.INI file in a
text editor such as Notepad. Now, edit the directories in
the [Paths] section so that they are pointing to the
correct directories. Next, save the modified NAV20.INI
file and then restart OUI.
----------------------------------------------------------------------------------------
Q: I want to highlight all the
entries in a listbox. How can I do this in OUI?
A: Click once in the listbox (so that
the listbox has the 'focus') and then press the
"/" key while holding down the
"control" key.
----------------------------------------------------------------------------------------
Q: Is there a way to
mass-delete saved messages without having to open each
one and then delete it?
A: You can use standard Windows
commands (e.g., click on one entry, press the
"shift" key, and click on another entry to mark
all messages between the two) to mark the group of
message headers for the messages you wish to delete, then
right-click with your mouse on the message header list,
and select 'Delete selected messages' from the pop-up
menu.
----------------------------------------------------------------------------------------
Q: Why is it that I sometimes
have headers marked for download in the 'Outgoing'
section, but I never marked those specific headers?
A: When you download a header/message,
this is a feature, not a bug, it allows you to continue
to follow a thread that you have indicated an interest
in). OUI will automatically mark subsequent
headers/messages in that thread for downloading. To stop
this process, you will need to delete that header from
the Header list.
----------------------------------------------------------------------------------------
Q: There are some headers that
have the same subject as some messages I have already
downloaded, but OUI didn't automatically mark them. I
thought OUI was supposed to mark those headers for
downloading.
A: OUI will mark every message that is
a child of the original message (ie. it was posted as a
follow-up to te original message). Then, all children of
those messages will be marked, and so on. BUT, just
because a message has the same subject as the original
doesn't mean that it is related to the original. This may
be what you are seeing. Also, this can happen if you
don't have one of the children of the original message in
your OUI database. If this happens, all children of that
child message will be 'orphaned', and will therefore not
be marked for download.
----------------------------------------------------------------------------------------
Q: I would like to use OUI with
the AOL news and mail servers, but I can't figure out how
to do this. Can you help?
A: As far as we know, OUI cannot be
used with AOL, either in e-mail or newsgroups. Their
server information is carefully hidden from the end user,
making OUI (or any other newsreader) unusable.
----------------------------------------------------------------------------------------
Q: I would like to use OUI to
download my Juno e-mail messages. Can I do this?
A: Juno uses a proprietary mail system
and does not have SMTP/POP servers. Therefore, you cannot
use OUI to connect to Juno; you must use Juno's software.
The same is true for any news service that uses a WWW
page to access e-mail. OUI is a SMTP/POP client, and
cannot retrieve e-mail from a web based server.
----------------------------------------------------------------------------------------
Q: When OUI goes online, it
sometimes pauses for a minute or two. Why does it do
this?
A: Pauses of a few seconds are normal,
but pauses of a minute or more are usually indicative of
a server problem. These pauses occur when OUI is waiting
for the server to send us the requested information. If
the information doesn't get received, OUI can become
confused and just wait there. Please contact your ISP and
let them know that there *may* be a problem with their
server. We use the word "may" because pauses
may also be caused by line noise.
In Windows 95/98, look in the task bar
for the Dial Up Network icon, to see if there is any
activity (ie. lights blinking). If there is no activity,
you might want to cancel your connection and re-dial to
see if you get a "more active" connection.
----------------------------------------------------------------------------------------
Q: I want to use the Task Agent
feature so that I don't have to download all the message
headers in a newsgroups, but OUI is downloading all of
the headers anyway. Is OUI broken?
A: No, OUI is working correctly.
Unfortunately, all headers must be downloaded before the
agents can function. This is due to the fact that there
are no Usenet commands that will allow an offline
newsreader to do what OUI needs to do with regard to
Agents until the headers have been downloaded.
Fortunately, headers download rather quickly.
---------------------------------------------------------------------------------------
Q: I tried to post a message to
a newsgroup, but I got a "POST failed!" error
in the Messages list. Double-clicking on that error
message brings up a message that says, at the bottom,
"Additional information/server response: 441 435 Bad
Message-ID". Why didn't my message get posted
correctly?
A: This error is caused by an
incorrectly typed e-mail address. To fix it, select
File|User Information from the main menu and make sure
your e-mail address is a valid Internet e-mail address.
Next, exit from OUI and then restart OUI.
Note: This error often occurs when a
CompuServe user enters their CompuServe e-mail address
with a comma instead of a period. Commas are not allowed
in an Internet address. If you are going to use your
CompuServe address, it will have to be in the form:
xxxxxx.xxxx@compuserve.com (e.g.
102404.3530@compuserve.com) Notice the period between the
xxxxxx and xxxx instead of the traditional comma (e.g.
102404,3530) used on CompuServe.
----------------------------------------------------------------------------------------
Q: After I finish a NEW online
session (which I started by clicking on the NEW button),
I see an error message in my e-mail Messages list that
says, "Error logging in to POP3 server!!!".
Double-clicking on the error message brings up a message
that says, at the bottom, "-ERR Password supplied
for 'xxxxxx@xxxxx.xxx' is incorrect." What is
causing this?
A: This is caused by an incorrect
setting in your mailbox's Mailbox Configuration dialog
box. Often, it is caused by the "Login:" field
containing your full e-mail address, instead of just the
login name which is usually the first part of your e-mail
address (before the '@' symbol). For example, if your
login name is 'bobz', but you enter 'bobz@p2p.com', you
will receive the error.
---------------------------------------------------------------------------------------
Q: Can I create multiple e-mail
mailboxes?
A: Yes, in fact this is one of the
features of OUI that is not available in some readers!
Select Configuration|Mailboxes from the main menu and
then click on the Add button. You can then enter the
necessary information for this new mailbox.
---------------------------------------------------------------------------------------
Q: If I want to download all of
the message headers in a newsgroup, how can I do this?
A: Just reset the newsgroup's High
Message Number (HMN) to 1. To do this, click once on the
newsgroup's icon and then click on the Configure button.
In the newsgroup's Settings dialog box that pops up,
enter a 1 in the "High Message Number" field.
----------------------------------------------------------------------------------------
Q: I want to add a new News
server to OUI. How do I do this?
A: To add a new news server to OUI,
please do the following:
1. Select the '+NG' icon in the OUI
toolbar. (Or, select Configuration|Newsgroups from the
main menu.)
2. Select the 'Add' button in the
Configure Newsgroups dialog box.
3. Select the 'Add Server' button in
the Add Newsgroups dialog box.
4. Enter the name or IP address of the
news server you want to add into the "NNTP
Server" text box. If necessary, enter a Username and
Password.
5. Select the 'OK' button when you are
finished.
----------------------------------------------------------------------------------------
Q: I don't see the +NG button.
What can I do to get it back?
A: Exit out of OUI and delete all the
.cdx files, the menuadd.* files (ie. menuadd.dbf and
menuadd.fpt) and the scrdir.dbf file from the \\oui\\data
directory. Then, make sure that you don't have any old
versions of the .dll files (ie. oui.dll, imail.dll,
inet.dll, and finger.dll) in the \\scripts directory or
any subdirectories under it. (You should have just the
latest versions of those 4 files in your \\scripts\\oui
directory.) Next, open the nav20.ini file in a text
editor (such as Notepad) and remove the [Toolbar]
section. Then, save the nav20.ini file. Next, restart
OUI. Lastly, select Configuration|Toolbar from the main
menu and, if you see the +NG button in the left-hand
listbox, select it and click on the --> arrow button.
Note: If you still don't see the +NG
button in the left-hand listbox, you will need to
reinstall OUI.
----------------------------------------------------------------------------------------
Q: When I try to launch OUI to
do a NEW or ACTION online pass, I end up having to start
my dialer separately. Why isn't OUI starting the dialer?
A: OUI will not be able to launch the
Windows 95 dialer for you automatically since OUI is a
16-bit application and the Windows 95 dialer was not
designed by Microsoft to support 16 bit programs. We did
build support into OUI so that it will bring up the
'Connect To' dialog box for the Windows 95 dialer when
you select the NEW or ACTION button.
Please check your dialer settings from
the Windows Control Panel | Internet icon. Make sure that
you have the Use AutoDial checkbox selected and that your
preferred connection is selected in the drop down list in
the Settings section.
OUI will not be able to disconnect the
Windows 95 dialer when it is finished. You may want to
change the timer settings that the Windows 95 dialer uses
so that it disconnects after a short period of time.
Otherwise, you will need to manually disconnect the
online session by clicking on the 'Disconnect' button.
Windows98 note: Microsoft
fixed the deficiency in Win95 referred to above.
Windows98 will allow OUI to launch the dial Up Network
(DUN) without any outside input from the user. You will
still need to set the "disconnect after idle"
setting to a short period, since OUI will not
automatically disconnect the DUN.
----------------------------------------------------------------------------------------
Q: I live in Europe and I want
to be able to use the European date format (e.g., 02 Oct.
1996) in my signature files. How can I change the date
format?
A: Currently, the date format cannot be
changed. We have this on our suggestion list for future
versions.
----------------------------------------------------------------------------------------
Q: Is there a way to disable
the opening animation? It's pretty and sounds nice, but I
am in a hurry and hate waiting for it to finish.
A: Yes, you can disable the animation
by selecting Configuration|Environment and then
un-checking the "Animate opening splash screen"
option.
If you want to avoid the initial screen
totally, go to the Properties window for the OUI program
icon and change the target program to NAV20.EXE instead
of OUISTART.EXE. To get to this window in Windows 3.x,
click once on the OUI program icon and then press
"alt" "Enter". To get there in
Windows 95 or Windows 98, right-click on the OUI program
icon, choose Properties from the drop-down menu, and
click on the Shortcut tab.
----------------------------------------------------------------------------------------
Q: Is there a way, or another
piece of software, that will allow OUI to run a NEW or
ACTION session at a predetermined time ... like Smartmail
in NAVCIS?
A: Yes, please take a look at OUI
Scheduler. It is available for downloading from this
website. Look for the "Registered Users
Download" page.
---------------------------------------------------------------------------------------
Q: When I delete a message that
has a file attached to it, does OUI delete the file from
the \\DL directory automatically?
A: No, OUI will not delete any files
from any of your directores. You will need to do this
manually, using program manager or Windows Explorer.
----------------------------------------------------------------------------------------
Q: The newsgroup icons are too
large on my screen. How do I make them smaller?
A: Select Configuration|Environment
from the main menu and choose one of the other options
(Small Icons or List Box) from the Object View section at
the top of the dialog box.
----------------------------------------------------------------------------------------
Q: When I click on a
blue-highlighted URL (e.g., www.netscape.com) in a
downloaded message, nothing happens. What's wrong?
A: It sounds like you don't have a Web
Browser set up in OUI. To set one up, select
Configuration|Environment from the main menu and then
enter the path and file name of your browser in the
"Web browser:" field. If you don't know where
the browser is located, use the Browse button to search
for it.
----------------------------------------------------------------------------------------
Q: I want to see everything
that occurred during the last online session. Where can I
find this?
A: If enabled, all online events will
be logged to the ocapture.txt file which is in the
\\oui\\dl directory. This file can be any size you wish,
but if the file is too large, online sessions may become
slower. To change the size of the ocapture.txt file,
select Configuration|Login Options from the main menu,
click on the Advanced Communication Options button, and
then change the "Max Size" field. A popular
size for this setting is 1024k (1Mb).
---------------------------------------------------------------------------------------
Q: How do I know which version
of OUI I'm using?
A: Select Help|About from the main
menu. The OUI version number will be displayed.
----------------------------------------------------------------------------------------
Q: I need help in a specific
OUI dialog box. What is the best way to get help?
A: Most dialog boxes or windows in OUI
will have a Help button. In the main OUI toolbar, the
Help button has a blue '?'.
----------------------------------------------------------------------------------------
Q: When I get to a help screen,
all I see is a picture. How do I find out more about the
items in the picture?
A: Just click on the items in the
picture. Most of the pictures in the OUI Help file have
'hyperlink areas'. Clicking on one of these areas will
either bring up an explanation of the area/item or
another help topic.
----------------------------------------------------------------------------------------
Q: Some of my newsgroup icons
say "Off". How do I turn them "On"?
A: Double-clicking on them will turn
them "On", meaning that they will be visited
the next time you go online. To turn them "off"
again, double-click on them again.
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Q: I am getting tons of junk
e-mail. I think these people are grabbing my e-mail
address from messages I post to newsgroups. Is there any
way I can use a fake e-mail address in newsgroup messages
I write?
A: Yes, you can do this, but there is
currently no way to change the address
newsgroup-by-newsgroup; it has to be done
message-by-message. When you are replying to a message
(or creating a new message), click on the Internet Header
button (the one that has a piece of paper and a hand on
it). Then, just change the address in the "Reply
to:" field. You may want to display your real e-mail
address in the signature of your messages so that anybody
who needs to send a legitimate e-mail to you can. People
who grab your e-mail address to send junk mail will
usually not go to the trouble of grabbing your address
from the messages text.
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Q: When I use another
newsreader, I see that there are hundreds of messages in
a specific newsgroup. But the first time I used OUI in
the same newsgroup, I only saw 80 messages. Where did
they all go?
A: When you first access that newsgroup
with OUI, it will show you only the first 100 or so. If
you want to see all of the messages, right-click on the
newsgroup's icon, choose the Configuration item from the
drop-down menu, and then change the High Message Number
to 1. After OUI downloads some (or all) of the
messages/headers, it will then keep track of all the
messages you have looked at. This way, you won't have to
see the same messages each time you logon to that
newsgroup. Most other newsreaders will show you ALL the
messages EACH time, even if you've already looked at
them.
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Q: When I double-click on a
message that I've downloaded, I don't see an Internet
header. How do I view a message's Internet header?
A: Click on the Internet Header button.
It is the button that looks like a dark hand with a piece
of paper under it. It's located to the far right of all
the other buttons in the message viewer window.
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Q: How can I uninstall OUI?
A: Just run the Unwise.exe file located
in your main OUI directory. It should take care of
un-installing everything. If the uninstaller can't find
the necessary install.log (or if everything isn't
uninstalled correctly), you can uninstall OUI by deleting
the main OUI directory (usually \\oui) and any of its
subdirectories. There aren't any special files copied to
any other directory.
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Q: How do I contact OUISoft Support,
if I have a problem that is not covered in the FAQ?
A: The fastest way to receive support
is by e-mail. Contact us at support@ouisoft.com
Voice and Fax telephone support is
available 24 hours a day, seven days per week(sometimes
via voice mail)
by dialing (Free from the US) 1-877-479-4493
Outside the US our number is (608) 752-8985
